Terms of use for online shop www.flowersdeliverybg.com
By using the website and ordering products or services through it, you declare that you agree to all terms and conditions for the sale of products by Flowers Direct Ltd. described on the pages of this site.
1. General considerations
1.1.This page is owned by Flowers Direct Ltd., with its registered office in Sofia, 1 Akademik Boris Stefanov ". The content on the site can not be copied and used, especially distributed on other Internet sites, without the written consent of FLOWERS DIRECTOR.
1.2. FLOWERS DIRECTOR reserves the right to change at any time and without notice the present Terms and Conditions as it sees fit in order to protect the interests of its clients as well as its own by obliging at the end of the text the Terms of Use, to record the date of the last update.
2. Conditions for working with the online store
2.1. To order goods and products from the online store: www.flowersdeliverybg.com, you need to provide a valid e-mail address and contact phone number. If you would like an invoice, please provide the necessary data for that at the designated place in the order process (PIN and three names for an individual and company information for issuing a company invoice). This information will not be shared with third parties, but may be provided to the authority of the authority upon a legal requirement. E-mail addresses can be used to notify product group changes, administrative messages, or major changes to the functionality of the site. We reserve the right to notify you of our current offers through our communication channels.
FLOWERS DIRECTORY Ltd. has the right to send to the consumer / client, newsletters, the receipt of which the user / customer has subscribed.
2.2. The team of "Flowers Direct" Ltd online store www.flowersdeliverybg.com doing everything possible option page to work as well, but is not responsible for temporary or permanent lack of access to it. Disabling access to the page may result in the failure to submit or execute orders from www.flowersdeliverybg.com. If there are any issues with performing some of the page features, if you feel that you have experienced an error in any of your site actions, you can let us know by phone call at +359 (0) 899293352.
3. Registration
3.1. We do not need to sign up for an account to order products from our site. As a registered customer, however, you will be entitled to certain preferences and will greatly facilitate your easier realization and management of your orders.
3.2. Your data as well as recipient data will only be used by our employees for the correct execution of the order. Flauers Direct Ltd. guarantees the confidentiality of your personal data as well as the security of your bank secrets.
4. Products and their description
4.1. All photographs of the products published in the online store www.flowersdeliverybg.com are indicative and do not guarantee one hundred percent identity of the ordered product to that used for illustrative, but are committed to maximum accuracy and similarity.
4.2. In the event that a product needed for the correct preparation of your order is not available at the moment, we will contact you with a suggestion of replacing the missing flowers or product.
4.3. Some of the products in the catalog are considered "Additional Products" and can not be ordered on their own, but only in combination with the main product. Please note this!
Additional products are in the "ADDITIONAL" category.
4.4. Spirits are in the "Additional products" category, with the registration of an order containing alcoholic beverages, you declare that the recipient is an adult. Deliveries of spirits to minors are not carried out!
5. Order
5.1. Product order from our online store - www.flowersdeliverybg.com, can be made online 24 hours a day / 7 days a week or by phone: 0899 293 352 or 0898 399 664 from 9.00 to 18.00.
Orders made online and paid out of working hours are confirmed the next day.
5.2. You need to order at least one day in advance so your order can be processed in a timely and correct manner.
Today's orders for today are considered as express delivery and are accepted until 14.00. on that day.
5.3. Express orders can be delivered within 3 hours of the payment of the order. Accordingly, the payment should be made at least 3 hours before the specified delivery interval.
6. Cancel Order
6.1. You have the right to cancel your order without having to give specific reasons for it until 24 hours before its delivery date. To cancel your order, you need to contact our employee first by phone. If you have already paid the order, the amount will be refunded within 3 days if the deadlines are met. Upon payment of a refund upon customer's waiver, all fees for the incoming and returning transfers will be deducted from the amount paid. If the order is declined on the day of delivery, the amount will remain at the Client's expense and will not be refunded.
6.2. "Flowers Direct" Ltd. reserves the right to refuse orders, failing to make the delivery, namely the absence of certain flowers in delayed payment and delayed receipt of payment by the customer for his order.
You will be informed in good time about the cancellation of your order and the amount paid on it will be released from our account within 24 hours.
7. Terms and delivery terms
Orders for Sofia and the country can be executed for the same day
7.1. Supplies ordered from www.flowersdeliverybg.com are from 9.00 am to 6.00 pm local time. Delivery is possible beyond the specified time, but only after explicit confirmation of delivery by our employee.
7.2. The customer may specify a time range for delivery:
from 9.00 am to 1.00 pm
from 13.00h. - until 18.00.
and during the day (9:00 - 18:00)
7.3. The delivery price on the territory of Sofia (to the ring road) is free of charge. For another location you choose, the system automatically charges you for delivery.
The quoted prices of the products do not include delivery. The delivery price is calculated and charged additionally depending on the place of delivery and the terms of execution of the order.
7.4. It is possible to increase the delivery fee on 14 February; 7th, 8th and 9th March; as well as on public holidays and weekends and deliveries outside the above-mentioned time range.
7.5. The timely execution of your order depends on the correctly submitted data in the process of your request. Flawers Direct Ltd. is not responsible for a failed order due to incomplete or incorrectly submitted data.
In the case of a specified incomplete, incorrect or incorrect address and / or telephone number at the filing of the application, the same is considered invalid and FLOWERS DIRECT OOD does not give rise to the obligation to do so.
7.6. Flaurs Direct Ltd. is not responsible for delays in deliveries due to natural disasters, holiday and non-business days, delays in logistics depending on the companies providing forwarding services or the courier's inability to meet the recipient.
7.7. If the recipient is absent from the address you submitted, we will contact the recipient at the phone specified in the order and specify new delivery parameters. If the phone number is inaccurate or incorrect, your order will be left to your relatives or neighbors near the address you specify. In the event that your order is not available, your order will be returned to our office or shop, and after a further reservation we will be re-delivered, for which you will be charged an additional fee.
7.8. Please, if you want the recipient to know the surprise person, fill in your name or card text correctly in the field when making the order. Our couriers and employees will keep the sender anonymous if there is no text for a postcard.
7.9. For remote areas of Sofia and smaller settlements, an exact delivery range can not be guaranteed. You need to contact our employee by phone to specify delivery options for cities and villages that do not appear in the drop-down list below the products.
7.10. "Flowers Direct" Ltd. is not responsible if the recipient refuses to receive the shipment, in which case your order will be returned to our office or shop and, after a further reservation, the sender will be able to take it from there, but the funds in this case are not recover.
8. Change in prices of goods and services
The site www.flowersdeliverybg.com reserves the right to change the prices of the goods and services offered in the on-line shop without first notifying its customers. In the case of already made and paid orders, the price that was currently up to date the making and payment of the order.
9. Terms and methods of payment
9.1. Each order should be paid in advance ie. prior to delivery. Orders whose payment is not received by 15.00 on the day selected for delivery will be automatically declined.
9.2. You can pay your order using one of the following ways. We do not accept payments through systems that are not mentioned in these Terms.
9.2.1. Credit / Debit Cards: You can pay your order with a credit or debit card through the ePay.bg system, your card is required for online payments and you have to register beforehand on the website at www.epay.bg. We do not have access to your map.
9.2.2. Bank transfer: You can pay the order you made by wire transfer. To do so, you must choose this form of payment. Bank transfer data can be found on the Payment page.
9.2.3. International transfers: Please note that when paying with a bank transfer from abroad, you will have to pay all the costs of the transfer, including those for its receipt. This does not apply to payments from EU Member States as long as payment is ordered through SEPA.
9.2.4. Western Union, Moneygram, Telegraph, Econt Express Transcription: You can pay your order via Western Union, Moneygram, Telegraph via Bulgarian Posts, Courier Econt Express, by selecting "Postage" as a payment method in the process of your order. Once you have confirmed your order, you will receive further instructions on how to pay for your emails or you can see them on the Payment page of the site. For this type of payment, you need to contact us after you make the payment, and for Western Union and Moneygram we need information about the translation control number, as well as the names and country of the sender.
9.2.5. Paid: You can choose this form of payment when you are the sender and recipient of the shipment and want to pay in cash.
9.2.6. Cash on Cashier: You can pay your CashPay cash on EasyPay. In this case, it is necessary in the process of your order to specify the payment option "at EasyPay Cashier". When you confirm the order, an ePay.bg sign-up button will appear, you will see the cash payment option on EasyPay and you will receive a 10-digit payment code.
9.3. The disputed payment once the order has been delivered and is previously not tolerated by the Site Terms of Service. If you are not satisfied with the product you are shipping, we encourage you to contact us to try and resolve the issue instead of challenging the payment. Depending on the payment system you have used, you may be charged fees when challenging a payment.
10. Claims and Returns for Product.
10.1 You have the right to return a receipt of a short-term product within 24 hours of receipt and you will be refunded the full amount you have paid, excluding the transportation costs and the costs associated with the method of payment, as well as those for product insurance if you had such. You can do this by sending us an email with a clear request for compensation at: info@flowersdeliverybg.com. This email should contain at least one snapshot of the delivered product. Your obligations to the laws are to take care of the impeccable commercial appearance and fitting (packaging, accessories) of the purchased item (in case of bouquets, arrangements, etc., it is necessary to provide irrigation and an optimal temperature of 18-20 degrees Celsius).
10.2 Partial Compensation: Once we receive a picture of the delivered product, we will estimate the amount of your compensation and we will contact you back. Compensation will be released within 24 hours after agreement with you.
10.3 Full Compensation: You have the right to receive the full amount of funds paid on your order. In this case, our courier will visit the recipient to take back the delivered product. The compensation will be released from our account within 24 hours. then.
10.4 Right to Compensation: Only the payer of the contract has the right to compensation and the amount is refunded according to the method of payment. Payment of a credit card order can not be refunded by wire transfer.
