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Privacy Policy and Privacy Policy

Mandatory Information on Privacy Rights

This document establishes the rules that FLOWERS DIRECT OOD, UIC: 205049448, with headquarters and address of management in Sofia, Bul. "Prince Al. Dondukov "26, applied to the users of the site under the name: www.flowersdeliverybg.com

What governs this document

From May 25, 2018. a general European Union Personal Data Protection Act (GDPR) is being implemented in Bulgaria. Its purpose is to guarantee the privacy of individuals and protect their personal data.

This policy is intended to inform you of the way we handle your personal data as an administrator and your rights. Flowers Direct Ltd. seeks to provide you with accessible and useful information on your website.

Privacy is of utmost importance to us. We do not sell your data to other companies or individuals.
If we provide your data to third parties, these are our contractors following our instructions and applying our privacy standard. We strive to be as clear, specific and transparent as possible on the processing of your personal information we provide.

What are personal data?

Pursuant to Article 2, paragraph 1 of the Personal Data Protection Act, personal data is any information relating to an individual who is identified or can be identified directly or not directly by an identification number or by one or more specific features. Specifically, such are: names, PIN, address, telephone, birthplace, passport data of the person (physical identity); marital status and kinship (family identity); professional biography (employment); health status, psychological and / or mental state, sexual orientation (medical data); racial or ethnic origin, political, religious or philosophical beliefs (public identity); property status, financial status, participation and / or holding of shares or securities of companies (economic identity), etc.

What data we use and why we use it

Flawers Direct Ltd. uses an external standard Google Analytics service that records site visits, track site visitors' behavior and anonymously. To do so, Google Analytics uses your IP address, which in many cases may be shared with other users of your ISP. In our site you may be identified by entering any information from yourself into the site feedback forms through which you submit your inquiries or questions and recommendations to us. In order to respond to your messages, we need your explicit consent to send your data to us under the new rules. To do so, please send your messages before sending your messages.

Flaurs Direct Ltd. collects, uses, stores and processes your personal data that we need to process and deliver your chosen products. Your data is used to manage your account in our online store and to monitor your purchases. They can also be used for statistical purposes, which are related to improving the quality of our services as well as our marketing activities.

The personal information we collect to fulfill your order.

When ordering from our site, register or manage an account you have already created: Name, Surname, phone number, delivery address. If you have made a profile on our site, the system will register your password and username, IP address and e-mail address.
When issuing an invoice: company / organization name, UIC, registration address, Material Responsible Person, as well as delivery data: Name, Surname, delivery address, contact telephone, e-mail.

When you share product information with your family and friends or send a surprise / product for a third party, you will need information for both you and the recipient of the product: Name, Surname, Phone, Sender's Email and First Name , telephone and delivery address of the recipient.
Deliveries are made by our employees or a courier company that can deliver the products you have selected to our site.

Disclosure of your personal information

Flawers Direct Ltd. may disclose certain personal information to courier companies - subcontractors who work with us by providing services related to our business. Personal information will only be shared by us in order for the services we offer to be delivered to your delivery requirements. Your personal data will not be shared with third parties for their marketing purposes.
For cases where we share information about you with third-party vendors / courier companies, we can assure you that, against the contracts between us, they provide a level of data protection, according to the agreed standard. Your data is also considered confidential for our partners.
It may be necessary - by law, in court proceedings, in litigation and / or on request by public and governmental authorities in or outside your country of residence, FLOWERS DIRECTOR may divulge your personal information. We may also disclose information about you if we find that, for national security purposes, law enforcement or other issues of public concern, such disclosure is necessary or appropriate.
We may also disclose information about you if we find that such disclosure is reasonable, necessary to enforce our Terms and Conditions or to protect our activities or users.

Social media

Your access to social networks such as Facebook, Google +, You Tube, Instagram, and others provides separate registration and acceptance of the general terms and conditions of these sites. Flawers Direct Ltd. is not responsible for protecting your personal data when accepting these terms and conditions. Please take a closer look at the general terms and conditions of these sites.

Protection of personal data

All employees of Flowers Direct Ltd. are obliged and instructed to protect the confidentiality of your information and to observe the applicable organizational and technical measures for its protection. Access to your data is limited to the necessity of performing its duties.

Our employees are instructed not to disclose the customer's personal data unless this is necessary to the applicable laws in the Republic of Bulgaria or given the customer's consent to disclosure of the data to the recipient of the delivered product.

Protection of information

Our Online Store under the name:www.flowersdeliverybg.com uses a secure communication protocol in a Hypertext Transfer Protocol Secure (HTTPS) computer network. HTTPS authenticates the site and the corresponding webserver on which it is uploaded. It also encrypts the client-to-server connection in two ways, providing protection against wiretapping, tampering or falsifying the content of the messages. In practice, this provides reasonable assurance that the user connects to the correct site (not a false copy) and ensures that the content of the messages between the user and the site can not be read or altered by third parties.

Storing personal data

The data you enter when registering or ordering in our online store is stored within the specified time interval. Upon expiry of this deadline, the data will be erased from the entire system as well as from our partners. Upon your request, your data may be deleted against the laws in force in the Republic of Bulgaria.


FLOWERS DIRECTOR's policy regarding juvenile users during the execution of the order is possible to deliver certain items, but after delivery and notification of executed order are erased all the data of the customer. If we have not been notified that the client is a minor, please contact us to delete the data from our system.


Topicality of this document

This Statement of Privacy and Privacy Policy may be amended or supplemented due to an amendment to the applicable law, at the initiative of FLOWERS DIRECT OOD, to our visitors and customers as well as to a competent authority such as the Commission for the Protection of Personal Data data.

Information about the Privacy Controller

Name: Flowers Direct Ltd.
Address of management: Sofia, Bul. "Prince Al. Dondukov "26
UIC / Bulstat: 205049448
E-mail: info@flowersdeliverybg.com
Phone: 0898 399 664

Information on the competent supervisory authority

Name: Commission for Personal Data Protection
Headquarters and address of management: Bulgaria, Sofia, pk.1592, "Prof. Tsvetan Lazarov "2
Phone: 02/9153518
E-mail: kzld@government.bg; kzld@cpdp.bg
Web site: www.cpdp.bg

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